Shipping Policy

Shipment processing time

Best of Alnwick is a small independent business. Every item is made to order, which means shipping time can be up to 10 business days.

Shipping rates

UK shipping cost is calculated at checkout.

Shipment method: Royal Mail or courier.

Estimated delivery time: Up to 10 business days.

Any queries please contact us here. Once Best of Alnwick Store has processed your order, we cannot accept responsibility for delays.

Shipment confirmation and order tracking

You will receive a confirmation of shipping by email within 4 days of placing your order.

Customs, duties, and taxes

Best of Alnwick Store only, at present, delivers within the UK. Best of Alnwick Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Best of Alnwick Store is not liable for any items damaged or lost during shipping. If you received your order damaged, please contact Royal Mail or please contact us here to file a complaint. Please save all packaging material and damaged goods before contacting Best of Alnwick Store.

International Shipping Policy

At this time, Best of Alnwick Store ships to UK addresses only.

Returns Policy

Because we’re such a small brand and every item is made to order we don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us here. Our full refund policy is here.